Our Ordering Process

Step 1 - Fill Out Contact Form

o  After you submit a Contact Form, we will be in contact with you via email/call within 1 business day.

o  We will confirm all your information. You will be asked to provide your logo and/or designs.

o  If you have not had your logo or design created yet, we work closely with a graphic designer that will be able to bring your vision to life.

o  Acceptable art work includes the following formats:

- CorelDRAW (Corel)

- Encapsulated PostScript (EPS)

- Adobe Illustrator (AI)

- Portable Document Files (PDF)

o  We cannot accept:

- Scanned images

- Word documents

- Copyrighted images that you do not have permission for

o  You will also provide the quantity, type of garment, color of garment, sizes of garments, color(s) of embroidery thread (if applicable).

o  For embroidery only – Logos and/or designs with special effects such as ombre or glow cannot be accomplished with thread. In this case, the dominant color will be used.

o  Please note: The graphic design fee is separate and will not be included in your order total.

Step 2 – Receive Your Quote

o  After we have received all the details for your order, you will be given a custom quote.

o  If you choose to move forward with your order, you will be sent a detailed invoice via email. Invoices can be paid using a credit or debit card via the PayPal link, Zelle, or Apple Pay.

o  A 50% NON-REFUNDABLE deposit is required to proceed with your order.

Step 3 – Digitizing & Converting

o  After receiving your payment, we will begin converting your logo and/or design into the files we need to work on your order. You will receive a copy of them for your records.

o  These files include:

- RDE (for embroidery)

- PNG (Transparent File)

- JPEG (Basic Image)

Step 4 – Mock Ups

o  Once you have approved the digitized logo and/or design, we will start the mock ups. This will be a digital image of your logo and/or design on the designated item you chose.

o  You will have a chance to revise your mock ups as needed to achieve your ideal look within the details of the invoice.

o  If you choose to make drastic changes, with your consent, the invoice will be adjusted to accommodate your changes.

Step 5 – Getting to Work

o  Now that everything has been approved, it is time for us to get to work on your order.

o  If you paid only the deposit, the remaining balance is now due.

o  After we have completed your order, you will receive photo confirmation.

o  At this time, we will either ship your items (tracking information will be provided via email) or you can pick your items up at the location.